Welcome to the Help & Support

If you’re experiencing any issues or you need answers to a question then we’re on it. We’ve provided a number of ways for you to reach the answers you need.

Ask the Expat Community

Find answers or join the conversations in the Community Help Forum.

Feel free to search for the answers you are looking for within the support forums, and you can also join in to the conversations with your own contribution.

Common Questions

Easily search through the FAQ categories for the answers to the common questions.

We provide a categorized FAQ menu that covers each section of the website. You are able to click-search through below to find all the answers to the most common questions.

Expat Services Support

 Taipei Community Support

 Account Membership Support

Contact us

If you are unable to find the answers you are looking for, you can always get in touch with us.

We’ve provided our contact details for you to either call us, email in or even write in to our head office.